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Operations Consulting

Improving Business Performance and Profitability

Is your business experiencing growing pains? Are customer service or quality issues weighing on your operations? Do bottlenecks or capacity constraints keep your products from flowing smoothly? Is your company’s work flow fragmented and not aligned to common goals?

Answering “yes” to any of these questions means your company, just like so many others ranging from small businesses to Fortune 100 enterprises, faces common roadblocks to growth and profitability. These roadblocks stand in the way of businesses achieving the agility and responsiveness needed to stay competitive in today’s rapidly changing marketplace. For strategic advice and practical guidance to overcome these challenges, look no further than RKL.

RKL’s Operations Consulting team brings a unique perspective and comprehensive approach to performance improvement, melding board room strategy with shop floor tactics to deliver results-focused return on investment. Whether you are expanding your company, starting a new product line or experiencing service or quality issues, our experienced advisors credentialed in Lean Six Sigma and Quality Management are the strategic partners you need to accelerate business transformation and growth through improved execution.

Lean and Performance Improvement

Widely adopted by companies across many industries, lean methods help businesses improve financial and operational performance. Effective execution of lean has many benefits, including higher EBITDA, improved cash, shorter lead times, reduced operating costs and better delivery performance. RKL’s operations consultants help businesses achieve these outcomes through a variety of lean efforts, including:

Strategic elevation and accelerated implementation of Lean
Identification of gaps in performance through focused root cause analysis
Prioritizing and targeting opportunities for improvement based on your goals and specific situation
Hands-on approach working with your team
Rapid improvement projects
Development and effective use of key performance measures

Business Expansion and Transition

Time to transition to the next phase of your business? Outgrowing your current location? RKL’s Operations Consulting team has the expertise to help you navigate new terrain for your company. Whether your goal is to improve the flexibility and responsiveness of your facilities or to balance a one-time capital investment with on-going expenses, RKL can help with a wide range of business expansion and transition projects, including:

New facility layout and planning
Site selection
New business line/product line start-up
Facility and operations consolidation
Market analysis
Merger & acquisition integration

Workforce and Organizational Development

A skilled, dedicated workforce is the lifeblood of any business, so it is important to manage and deploy in-house talent effectively. RKL’s operations and human resources consultants can help you assess performance and implement a customized plan to address skills gaps across your team, which could include initiatives like:

Skills and performance assessment
Staff training and development plans
Supervisor/manager training focused on results and accountability
Improving cross-department communication
Performance management and incentive compensation
Team facilitation and change management

Our unique approach to performance improvement melds board room strategy with shop floor tactics to deliver results-focused return on investment.

What our clients have to say:

“Thanks to his keen understanding of the critical interactions between all phases of business, Bob Pozesky was able to take our objectives and turn them into a well-documented written business plan with action items and timelines. He kept our group focused and on task so our goals were met in our allotted time frame. As a leadership team, we felt our day-long product development and planning session with Bob was one of our most productive days we have ever experienced. We would highly recommend RKL’s Operations Consulting Practice to others and plan to use Bob and his team to assist us for future performance improvement projects.”

— Rachel Sargent, Chief Financial Officer, PPC Lubricants, Inc., Jonestown, PA

“We recognized the need to revamp our inventory process for the benefit of our employees and our customers, but weren’t sure where to start on a project of this magnitude. Working with Bob Pozesky and his team was a very rewarding and eye-opening experience. They helped us maintain focus on execution, improve collaboration within our team and measure progress and return on investment. Thanks to the operational improvements RKL helped us implement, we recognized real financial benefits for our customers and our company.”

— Troy Dressler, Director of Operations, LB Water, Selinsgrove, PA

Ready to maximize your company's performance?