The Client:
MoJo Active is a full-service marketing agency that helps clients grow their organizations through a wholistic approach to marketing. They serve many industries including nonprofits, large ecommerce firms, business to business organizations, manufacturers and resellers.
The agency is owned and operated by Jared Frank and Jim Carpenter and employs approximately 45 people across multiple states. They are focused on creating “tangible results for real, victorious companies.”
The Challenge:
When a transition of ownership occurred at MoJo Active, an opportunity to evaluate HR practices naturally presented itself. The new owners wanted to ensure that they were building an organization that was not only compliant with workplace regulatory requirements but also continued to be a great place to work for its employees.
In addition to ensuring their HR policies and procedures were current and compliant, there was a desire to provide a neutral, unbiased resource for employees to rely on to discuss confidential or sensitive situations.
The day-to-day management of HR functions was no longer sustainable for the owners to lead alone, and many responsibilities were falling to supervisors who weren’t equipped with the expertise to help navigate sensitive situations.
They recognized that at the life stage of their business, HR was an area where they could benefit significantly from expertise in compliance, employee relations and day-to-day consulting, but they didn’t have enough need to justify a full-time hire.
The RKL Approach:
MoJo Active first reached out to the RKL Virtual Workforce Strategies team on a consulting basis. RKL assessed the current opportunities and challenges as ownership changed hands and provided expertise on compliance and employee relations issues as needed.
As they built trust, the relationship grew and RKL Virtual began supporting MoJo Active as their day-to-day outsourced People Operations department. Having assessed their needs during the initial relationship, RKL was able to quickly support the organization with strategy development, workforce decisions and implementation.
RKL became the HR resource for employees, provided compliance oversight and management, updated the employee handbook and worked with the owners to create career pathways and support role transitions, in addition to consulting on various workforce related questions and projects.
For MoJo Active’s owners, finding a partner that aligned with company culture in their personality, tone and approach was critical to a successful relationship, and they found that with the RKL Virtual team. Together, RKL Virtual’s advisors and Mojo Active’s leadership team collaborate to identify solutions to complex workforce challenges that consider different perspectives and stakeholders.
The Results:
With guidance and day-to-day HR management offered by the RKL Virtual Workforce Strategies team, MoJo Active’s leaders are more confident in tackling HR challenges and seizing opportunities, in addition to having greater:
- Consistency in People Operations: Achieved through the implementation of standard HR practices by the RKL team.
- Quick HR Support: Employees benefit from having a dedicated People Operations individual for faster responses to HR-related questions.
- Expert Consultation: Employees appreciate the ability to consult an HR expert not directly tied to ownership.
- Focus on Supervisory Roles: Supervisors are relieved from HR burdens, allowing them to concentrate on coaching, team management and performance support.
- Owner Expertise Utilization: Owners can focus on their subject matter expertise without being distracted by daily HR tasks.
RKL was able to take the HR burden off supervisors, allowing them to focus on more traditional supervisory responsibilities such as coaching, team management, and offering support and training when performance issues arise.
Because of the breadth and depth of RKL Virtual’s HR experience and the ability to leverage a team of HR experts if needed, the owners are able to lean into their areas of subject matter expertise to guide the agency forward rather than become distracted by the day-to-day HR responsibilities.
To learn more about how RKL Virtual can drive real results for your organization, send us a message or contact one of our local offices.
