CPA & Advisory Firm Earned World-Class Net Promoter Score on 2022 Client Survey
LANCASTER, PA (February 13, 2023) — CPA and advisory firm RKL LLP has won a 2023 Best of Accounting Award for client satisfaction. This recognition from B2B directory ClearlyRated is based solely on service feedback and ratings from the firm’s recent client survey.
On that survey, RKL earned a Net Promoter Score (NPS) of 92 percent, which is a world-class ranking far surpassing the accounting industry average NPS of 39 percent. Clients were asked to rate on a scale of zero to 10 how likely they were to refer RKL to a friend or colleague. In addition to a high volume of nine or 10 out of 10 responses to that question, RKL also earned a multitude of positive testimonials, which can be viewed on the firm’s ClearlyRated profile.
“Our clients trust us to help them navigate the everyday and get ready for what’s next, so it’s extra special to hear that we’re not only meeting but exceeding their expectations,” said RKL CEO Ed Monborne. “The RKL team will continue to earn that trust and deliver forward-looking guidance that position organizations and individuals for sustained success.”
Learn more about the Best of Accounting award.